Refund policy

Refund & Return Policy – Elegance Glow

We aim to ensure your complete satisfaction with every purchase. If you are not happy with your order, please review our policy below.

Return Eligibility

We accept returns if:

• The product is unused and in original packaging

• The request is made within 3 days of delivery

• The item is not worn, washed, or damaged

Non-returnable items include:
Earrings, sale items, clearance products, and personalized orders (due to hygiene reasons).

Exchange

We offer exchanges for:

• Wrong product received

• Damaged product on arrival

• Size/style issues (if applicable)

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 7–10 business days.

Return Shipping

• Customers are responsible for return shipping costs (unless the product arrived damaged or incorrect).

• We recommend using a trackable shipping service.

Contact for Returns

Email us at support@eleganceglow.shop with:

• Order number

• Reason for return

• Photos (if applicable)